Customer Service Representative

Job Overview

Do you excel at communication and is providing high level of customer service your passion? If yes, then we are looking for someone like you for the customer service department at our clinet’s Prague branch. If you enjoy being in touch with people, always thrive to provide the best experience for customers and can deal with problems with a smile on your face, we can’t wait to meet you. Our client is an international company providing logistic and freight forwarding services.

About the role

As a Customer Service Representative you will be the main contact person for solving standard and nonstandard request of customers, solving of complaints, tax and bonded warehouse administration. Your daily task will involve:

  • Providing relevant feedback to customers to their e-mail or phone inquiries – Response to requests or complaints of customer by using a proper communication method
  • Administrative treatment of orders from customers and control whether these have been finised in time – Treatment of inquiries and complaints from the first contact up to final decision
  • Archiving of documents according to internal regulation
  • Following internal and external KPIs
  • Checking the level of clients satisfaction
  • Preparation of invoice details

What is expected

  • Previous experience in logistic company and with customer service
  • Proficient in Microsoft Office including Word, Excel, PowerPoint
  • Knowledge of WMS
  • Knowledge of logistics processes
  • Fluency in English or German
  • Excellent interpersonal, oral, and written communication skills
  • Good organizational and analytical skills
  • Flexibility and stress proof

What’s on offer

  • Stabilitu a perspektivu prosperující společnosti
  • Firemní akce, bonusy, extra dovolená navíc, příspěvek na sportovní aktivity
  • Zvýhodněné firemní tarify i pro soukromé účely
  • Služební telefon/notebook


  • Prague, Czech Republic

Contract type

  • Two year contract (maternity leave cover)
Job Detail
  • ExperienceAvailable for graduates
  • INDUSTRYLogistics
  • LOCATIONPrague, Czech republic
  • TYPEFull time